Google nest gen 1 time is right but it will not wotk

[Wayne_Ellis]

I have 4 Google nest hubs, 1 has started been unresponsive, the time seems to work most of the time but it will not respond when I say hello Google or touch the screen.

This seems to be getting worse over the last couple of days.

I have completely reset the Google using the up & down button 5 times yesterday & sofy reset twice by removing the power & it's still doing the same thing. 

[frances]

Hi Wayne_Ellis,

Thanks for reaching out. I appreciate you taking the time to try a variety of troubleshooting steps.

I looked into your issue and saw that you contacted Google Support on November 7, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID, as the support team has a more in-depth view regarding this situation.

Just a reminder, your Case ID is: 3-6220000031662. Thank you.

[Wayne_Ellis]

I have left this turned on as instructed today I have had to reset it as it was been so much trouble it's now stuck & will not reboot & is stuck with the G on the screen, if i reset it it gets stuck with a white screen, if i power it off & back on that's when it gets stuck at the G. 

[Jake]

Hey Wayne_Ellis,

Sorry for the late reply. I wanted to follow up and see if you are still running into trouble with your device being stuck on the G screen? Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey Wayne_Ellis,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey Wayne_Ellis,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake