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Google nest hub 2

Iza2
Community Member

a month ago

Mam problem z głośnikiem Google nest hub 2 . Jest podłączony do sieci łączy się z spotyffity YouTube itd ale nie ma dźwięku. Na ekranie jest wyświetlany obraz ale nic nie słychać. głośność jest ustawiona na najwyższym poziomie. jak zapytam głośnik o coś to mi nie odpowiada tylko pisze. na innym głośniku bez wyświetlacza jest dźwięk i głośnik odpowiada. Jaka może być przyczyna 

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1 REPLY 1

tajennifer
Community Specialist
Community Specialist

4 weeks ago

Hi Iza2,


Thanks for reaching out. I'm sorry to hear there is no sound when your Google Nest Hub 2nd Gen is playing music and is only showing images. I appreciate you providing details and for trying to test it with another speaker, and I understand the volume is at maximum, but you're not getting any audio response. Don't worry, I'm here to help!
To provide the best solution, I just need a little more information:

  • Is this a new product, or has it been installed and working for some time?

  • When did this issue start?

  • Has the device experienced any accidental damage?

  • Where was the product purchased?

  • Could you please ensure that the two microphones on top of the device are not covered?

  • Have you already tried any troubleshooting steps to solve the situation?

Please keep me posted.


Best regards,
Jenny

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