Google nest hub display not displaying anything except lines
are visible on black screen,but responding voice assistant and speaker working ,it's the 2nd device having same issue and every time I can't go for a new one .Most of the time Google's service reply is Google service centre not available in your country and buy a new one ...it's not the solution ,Google selling the product without any service centre and product's working just a couple of months .....
I have a first gen home hub and had noticed a blue ring on the screen over the last few months and wondered what it was, then this morning the screen failed and is just a series of lines like yours but over the whole screen. It seems that this is a common problem and Google don't want to acknowledge it. There are postings all over the web about this problem. Looks like my Google Home hub will become another mini as it still responds and answers questions, just doesn't have a display anymore.
Thanks for reaching out. I know how challenging it is when you're having screen issue on your Google Nest Hub. To confirm, is this a 1st gen or 2nd generation Nest Hub? When and where did you purchase the device? Also, what are the steps that you've done so far? If you have an existing case ID, please share it here so I can check what happen.
Looking forward to your response.
Hi, It is a first gen device and a few years old, definitely out of warranty, but I am surprised it failed. Being on always (except when you switched the lights off) must shorten the life of these devices. When I did a google search about the issue I found plenty of posts with photos that were exactly what I witnessed. It started as a blue rectangle in the middle of the screen. Then one morning last week it died (the night before it was working fine). I have bought another Hub (Gen 2) as I like the product and the Gen 1 has been relocated to somewhere where a screen is not required. It still works as a mini type device.
I don't have a case ID, I am simply making comments of my experience, happy to discuss further, however I am in Australia and the time difference will make it challenging (depending on where you are).
Thanks for reaching out to the Google Nest Customer Care Team.
I'm sorry to hear you are experiencing an issue with your Nest Hub. This is to confirm that we have attempted all troubleshooting steps and determined the device needs to be replaced. As we discussed on the phone, we will be providing your contact information to Redington and one of their employees will reach out to you in order to continue the replacement process.
Please wait until Redington has contacted you before taking any next steps.
Once Redington has coordinated and directed you to a service center, please show a copy of this email to confirm your device is eligible for replacement.
Case ID: 0-1857000033005
Serial Number / Model: 98172AA37X2F
Point of Purchase:Flipkart
You will also need to provid
For your reference your case number is 0-1857000033005. If you need more help, you can contact us again and reference this case number or reply to this email to reopen your case.
I don't think there is anything you can do. I think the device was purchased from Officeworks (Australia), but would be 3 or more years ago. My purpose in putting this post up was to highlight that this is not an isolated problem. I am out of warranty well and truly. Thanks for reaching out.
Thanks for the update. I'm glad to hear that you'll be getting a replacement for your device. Please edit your post and remove the serial number of your device because it is considered as your personal information.
@Bernieboo: We understand where you're coming from. Our team investigated the issue that you have with your device and found out that this is more on a hardware and not a software issue, and replacing it will depends on the warranty.