06-05-2022 02:44 AM
As the last thread on this topic has been closed I am starting a new one as I have the same problem.
This morning my Google nest hub gen 1 display just showed a G on a grey background.
I have spent the morning researching this issue and as there wasn’t a solution I tried to claim against the warranty as it’s less than 2 years old but that just leads to a circular journey between websites. So I’m trying here.
I have power cycled the hub more than the suggested 10 times but no restart. I have factory reset the hub many times but apart from a brief flash of a stripy G at zero nothing happens except a return to a grey G. Help
06-05-2022 11:17 AM
Estou com o mesmo problema e aguardando resposta
estou com o mesmo problema, fiz os mesmo procedimentos e aguardando resposta!
06-09-2022 02:15 PM
Hi folks,
Thanks for reaching out. We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?
Best.
Nikki
06-09-2022 10:51 PM
I filled in the form last night, sorry I just read the bit about telling you .
06-12-2022 12:26 PM
Hi Loftygit,
Thanks for filling out the form.
As a reference, here's your case id: 2-4181000032800. Please keep an eye to your email as we will continue working on that channel.
Best,
Princess
06-13-2022 08:11 AM
Hi Princesss,
Thanks for getting back to me. To be clear the issue is about a Google Nest Hub Gen.1 that I bought on August 27th 2020 so I am within the UK 2 year warranty period. I have tried restarting the hub 10 times, I have tried a factory reset many times all with no success. As it is a Gen.1 then serial number is on the orange base of the hub and I think it is the first set of numbers/letters on the second row that ends with PIN.
Moving a Google Home into the room whilst the Hub is down is not as useful as I can't see the timer or the results. Can you please help me move forward on this matter.
Thanks
06-13-2022 05:40 PM
Hi Loftygit,
Thanks for the info.
I believed you are already assisted via email. As we need some info, let's continue working on that channel so we can further assist you.
Best,
Princess
06-14-2022 04:52 AM
Hi Princesss,
I will continue on the email, thanks for your assistance.
Regards,
Martin
06-16-2022 10:09 AM
Hi Loftygit,
Thanks for the update. I'll consider this thread complete and will lock it now.
Best,
Princess
06-09-2022 01:42 PM
Anyone else?
If everybody else has a solution then please let me and Rafael know. Thanks