09-06-2021 04:53 AM
Recently purchased a hub max and set it up multiple times from iphone
home monitoring would turn on but then turn off (it was also slightly greyed out)
after many attempts and calls to Google I remembered I had a Samsung s10
after removing the device from my home
factory reset of the max
and going through the setup procedure again it works fine , even on my iphone
hopefully someone from Google sees this and sorts out the issue for iOS users
10-05-2021 10:00 AM
Thanks for your patience! I am sorry to hear that your Google Nest Hub Max camera is not working. I understand your concern and would be more than happy to help find a solution.
First, could you please try these troubleshooting steps?
Please let me know if it helps resolve the issue or not. I look forward to your response, let's get this issue resolved!
10-12-2021 09:13 AM
It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!
10-13-2021 12:07 PM
We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.