Google nest hub max not calling device owner

[MahmoudA]

My kids cannot call me from our nest hub max. I don't recieve any notification or anything. I've tried resetting the display 

[Muddi]

Hi MahmoudA,

Thanks for visiting the Community.

I know how important it is for your kids to be able to call you using the Google Nest Hub Max. Let's try to get to the bottom of this.

A few questions:

• When did the issue start?
• Are they calling you using Google Duo? What is the message that they're getting?
• Are you able to call your Nest Hub Max?
• What is the specific command that they're using?
• Is your number saved as one of the contacts?

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hi there,

I just wanted to follow up on this. Let us know if you still need help, and the Community will be happy to lend a hand.

Cheers,

Muddi

[LovelyM]

Hello MahmoudA,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Best, 
Lovely