Google nest hub screen over heating

[Friends2000]

Hi google nest hub is **bleep**. The screen is overheating within a day of purchase. **bleep**ing piece of **bleep**. So i just need a replacement under warranty. Contact me for information 

[frances]

Hey Friends2000,

Thanks for reaching out and I apologize for the late response. I'm sorry to hear your new Nest Hub is overheating as this is not the experience we want and I'd love to ensure this is resolved.

Before moving forward, have you tried factory resetting the device? If not, could you please do so and let me know if your device is still overheating? Please note factory resetting your device will restore it to its default settings and also clear your device's data. 

I appreciate your patience and look forward to your response.  

[frances]

Hi there,

It's been a few days since we have heard from you. Just checking to see if you were able to see my response. We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.