05-31-2024 10:37 PM
Stuck on G logo after software/firmware update, factory reset doesn’t help.
06-04-2024 01:39 AM
Are you using the original power supply and adapter that came with your device? Try these steps:
Nest Hub (1st gen)
Nest Hub (2nd gen)
Nest Hub Max
06-04-2024 08:59 AM
It is original power supply, the recovery mode with factory reset has been tried multiple times, no help, it still stuck on G logo after factory reset count down reboot.
06-07-2024 11:35 AM - edited 06-07-2024 11:36 AM
Hi @KLin,
Thanks for posting here in the community. I appreciate all your efforts taken before. I'm sorry to hear your Google Nest Hub is stuck on G Logo. Help's here!
My team would like to learn more about this behavior. When you get a chance, please fill out this form and let me know when you’re finished. We’ll have someone reach out to you via email from there.
@David_K thanks for your help, that's a great resource for everyone!
Keep me posted.
Best regards,
Melany
06-07-2024 12:45 PM
Form has been submitted.
06-07-2024 05:02 PM
Hi there!
Thanks for the follow-up.
We received your form. I appreciate you filling it out. Our team will reach out to you via email to further assist you.
Let me know if you have any other questions.
Regards,
Melany