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Google nest hub stuck on G logo

KLin
Community Member

Stuck on G logo after software/firmware update, factory reset doesn’t help.

5 REPLIES 5

David_K
Diamond Product Expert
Diamond Product Expert

Are you using the original power supply and adapter that came with your device? Try these steps:

Nest Hub (1st gen)

  1. Plug in the device to a different power source then reboot the device (unplug the power cord, leave it unplugged for 1 minute, then plug the power cord back in).
  2. If the issue persists, put the device in recovery mode with these steps:
    • Unplug the power cord.
    • Hold down the volume buttons and plug in the power cord at the same time.
    • Wait for the device to turn on.
    • Release the volume buttons.
  3. Once the device is in recovery mode, on the back of the device, press and hold both volume buttons together for about 10 seconds.

Nest Hub (2nd gen)

  1. Try plugging in the device to a different power source.
  2. Attempt a factory data reset. On the back of the device, press and hold both volume buttons together for 10 seconds.

Nest Hub Max

  1. Try plugging in the device to a different power source.
  2. Attempt a factory data reset. On the back of the device, press and hold both volume buttons together for about 10 seconds.
  3. If the issue persists, put the device in recovery mode with these steps:
    • Unplug the power cord.
    • Hold down the volume buttons and plug in the power cord at the same time.
    • Wait for the device to turn on.
    • Release the volume buttons.
  4. Once the device is in recovery mode, press and hold both volume buttons for 10 seconds.

KLin
Community Member

It is original power supply, the recovery mode with factory reset has been tried multiple times, no help, it still stuck on G logo after factory reset count down reboot.

gmelanymelissa
Community Specialist
Community Specialist

Hi @KLin,

 

Thanks for posting here in the community. I appreciate all your efforts taken before. I'm sorry to hear your Google Nest Hub is stuck on G Logo. Help's here!

 

My team would like to learn more about this behavior. When you get a chance, please fill out this form and let me know when you’re finished. We’ll have someone reach out to you via email from there.

 

@David_K thanks for your help, that's a great resource for everyone!

 

Keep me posted. 

 

Best regards,

Melany

Form has been submitted.

gmelanymelissa
Community Specialist
Community Specialist

Hi there!

 

Thanks for the follow-up.

 

We received your form. I appreciate you filling it out. Our team will reach out to you via email to further assist you.

 

Let me know if you have any other questions. 

 

Regards, 

Melany