Google nest hub stuck on factory reset loop

[Shailesh190]

It keeps getting factory reset device count down when turned on. Once the countdown is over it starts again.

[Muddi]

Hey Shailesh190,

Thanks for reaching out. I know how challenging it can be not to have a working device when needed. This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details:

• Have you tried plugging the device to a different power outlet?
• When was this issue (stuck on gray G logo) first noticed?
• Was the device already in this state when you first discovered it?
• If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered this issue?

Please try these steps below that may help us fix the issue:

1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
2. Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let us know how it goes.

Cheers,

Muddi

[Shailesh190]

• Have you tried plugging the device to a different power outlet? Yes
• When was this issue (stuck on gray G logo) first noticed? 7th April 
• Was the device already in this state when you first discovered it? Yes
• If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered this issue? I turned off the device at night and in morning it was showing this.

The day before this happened it said that I need to connect the google home by downloading the app on phone or laptop. After that I did the factory reset and it worked for the day and the next morning it was showing this message.

[Shailesh190]

and the problem is still there

[Muddi]

Hey Shailesh190,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Muddi]

Hey Shailesh190,

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

Cheers,

Muddi