Google nest hub which speaks half French half English while the language is on French

[Furiousnp]

Hello, I have a problem with my google nest hub which is not on my Google home mini:
the device speaks half French and half English while the language is set to French and no English language added, and I am in France too, the temperature is in degrees Fahrenheit and not in degrees Celsius
thank you for your answer and have a nice day.

[alexen]

Bonjour,

même problème pour moi sur mes 2 nest et un reveil lenovo oclock. De plus il ne comprend plus les phrases pour régler les alarmes et le minuteur.

cdt

[Furiousnp]

oui moi il comprend encore le français quand je lui parle et certaines phrases sont en français et d'autres en anglais (alors que sur l'application c'est réglé sur français et pas anglais) et mes 2 Google Home (pas Nest) Mini fonctionnent normalement c'est que sur le Nest Hub

bonne journée

[Guarcax]

Hi folks!

Thanks for posting in the community.
I apologize for the inconvenience that you’ve been experiencing when using Google Assistant with your Nest Hubs. I understand that you changed and set the language to French; however, the device is not recognizing the voice commands or is giving you answers in English and French at the same time, even though you have other Nest speakers that are properly working. No worries, help is here.

Here are some troubleshooting steps that you can follow:

• Verify that French is set as the main language and not as the second language.
• Reboot the device.
• If the issue persists, I will suggest you perform a factory reset on your device and set it up again to the same account.

Let me know if after following the steps both are experiencing the same behavior.

Regards,

Daniel.

[Furiousnp]

I tried to reset it doesn't change anything and I checked that for the main and secondary language I looked there is only French
have a nice day.

[Guarcax]

Hi @Furiousnp!

Thanks for your reply and for your efforts when troubleshooting your Nest Hub. I can see that even after following the steps provided before the trouble persists. In order to receive further assistance, please fill out this form with all the necessary information, like the thread title or link and your username in the community. Once you've completed the form, let me know. Someone from my team will contact you shortly to help.

Keep me posted.

Best regards,

Daniel.