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Google nest hub

lucydow
Community Member

Out of nowhere our google home nest hub has stopped working.  We've tried almost everything, re-instaling app, unplugging and it will not complete the setup. Anyone have any suggestions.

6 REPLIES 6

Frans
Community Member

Did you try factory reset on your hub?(push and hold volume buttons)

Anonymous
Not applicable

I have the same issue. I factory reset mine but I can't see anything, I can only hear sound. Mine isn't even two months old. I'd like someone to post a solution besides resetting because everyone has tried that. It's the only solution that comes up anywhere.

frances
Community Specialist
Community Specialist

Hello @Anonymous

 

Thanks for your comment as well. I appreciate you trying to troubleshoot this issue. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 5-2168000032071.

frances
Community Specialist
Community Specialist

Hi @Frans

 

Thanks for your help, I appreciate it!

frances
Community Specialist
Community Specialist

Hello @lucydow

 

Thank you for reaching out. I am sorry to hear that your Google Nest Hub has suddenly stopped working. I appreciate you taking the time to try a variety of troubleshooting steps. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 1-6609000031401. 

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to contact the support team and refer to your Case ID or start a new thread and we'll be happy to help.