Google nesr screen burn in

[Jegs]

Hi, my nest just passed the one year mark and i started to experience screen burn on my device 

[frances]

Hi Jegs,

Thanks for reaching out. Oh no! I am sorry to hear that your device's display is encountering screen burn. 

Before we proceed, I just need some information to pass along to the team. Could you please tell me which device you have?

Example: Google Nest Hub (1st gen.), Google Nest Hub (2nd gen.) or Google Nest Hub Max

Please keep me updated, I look forward to helping you! 

[Jegs]

Its a google nest 1st gen

[frances]

Hello Jegs,

Thanks for your reply back! I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 2-6925000032000. 

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to contact the support team and refer to your Case ID or start a new thread and we'll be happy to help.