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Google nest hub

MCT13
Community Member

‎01-23-2024 04:59 AM

I've had my hub for 18 months and all of a sudden it went off-line and now I can't connect due to an AP isolation which I don't have on. So frustrated that there is no tech support.  How does something work one day then not the next. Ant suggestions?

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Juni
Community Specialist
Community Specialist

‎01-27-2024 11:50 AM

Hi MCT13,

 

Thanks for reaching out and letting us know about your Google Nest Hub concern. I know how it feels when something isn’t working as it should. A few questions: What message are you getting from your Google Nest Hub? Are you using Android or iOS? Is the Google Home app updated? Is mobile data enabled on your phone too?

 

I look forward to your response. 

 

Regards,

Juni

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