Home speaker will not complete set alarm, keeps asking for date and time.

[DonGrafton]

Alarm does not work.

[DonGrafton]

Keeps on asking for day and time.

[Alex_S]

Hi DonGrafton,

I’m sorry to hear about the trouble you’re experiencing when setting up an alarm. Let’s further look into it. Are you only setting up a general alarm? When did you notice this behavior? Have you already rebooted your Google Home? Unplug its power adapter for a minute, and then try to set an alarm again. Let me know how it goes.

Regards,
Alex

[DonGrafton]

Thanks for your reply.

I am using a Google Speaker -  Insignia.

This started about two weeks ago...   It happens with a specific alarm....date and times.

I tired rebooting a number of times – no luck.

It keeps on saying  “sorry, what’s the date and time?”  But if I ask it to set up a continuous weekday alarm it will do it.  But then it keeps on flashing until I cancel the alarm.

Many others have posted the same problem. The device does all the other commands successfully.

Thanks ahead for your help.

[Alex_S]

Hi there,

Thanks for the information. Have you tried doing a factory reset on your Insignia speaker and then setting it up again? Give it a try. If the issue persists after the factory reset, I suggest that you contact Insignia support for further troubleshooting steps, as we have limited support for third-party Google Assistant-enabled speakers.

Warmly,
Alex

[DonGrafton]

Thanks again for your help. I did a reset - no luck. Insignia has no answer, some think it is a software issue. Kind of a shame - I really like the device and the good service it has given me for years...almost convinced me to dump Alexa....but now she is back..... and she does alarms real nice. 

Peace.

[CleanGene]

I have exactly the same issue.  It's happening on one of my Insignia devices, but not the other.

[Juni]

Hi folks,
 

Thanks for posting. We appreciate your efforts, and we're sorry for the inconvenience. Since it's happening with your Insignia device, it's best to contact them for additional support. If you need help with your Google Home or Nest devices, please do not hesitate to reply.

Thanks,

Juni

[DonGrafton · Accepted solution]

Hello Friends;

If I ask Google to play music at the time I want an alarm it will indeed play the music and Flash its light at the time indicated! Hence I have an Alarm!!!!

[Juni]

Hi DonGrafton,

Have you tried contacting Insignia support about it? They're best equipped to help you with their speaker. 

Cheers,

Juni