07-17-2022 05:25 AM
Hi,
My nest mini 2 suddenly becomes unresponsive. I tried to unplug the power and plug it in again many times. The lights blink for a while and look like it is starting, then go off. After that, the device is completely unresponsive to any action. I cannot even do a factory reset.
The device was purchased in Dec. 2019. I wonder if I can request a replacement.
Thanks
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07-17-2022 06:37 AM - edited 07-17-2022 06:38 AM
There are two methods you can try to reset it. Let us know if this helps?
07-17-2022 06:37 AM - edited 07-17-2022 06:38 AM
There are two methods you can try to reset it. Let us know if this helps?
07-19-2022 02:01 PM
Hey there,
davidking Thanks for providing that detailed steps.
davidshen84 Checking back if the suggested steps above helps. Let us know if you still need our assistance.
Best,
Alex
07-19-2022 08:47 PM
Method 2 solved my problem. Thanks
07-20-2022 05:26 AM
Hey davidshen84,
We're happy to hear that your issue was resolved! It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.
Cheers,
Muddi
07-23-2022 11:17 AM
Hey davidshen84,
As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Best,
Alex