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Nest Hub can't play Kerrang Radio in Good morning routine

ScottishStoic
Community Member

Since getting my Nest Hub, I've had difficulties playing Kerrang! Radio. Most radio stations will play if you just mention the station name, but to play Kerrang I have to say "Stream Kerrang Radio from Planet Radio" (any variation of this, like play instead of stream, doesn't work).

This worked up until a few weeks ago, when the wider Planet Radio problem started. That has since been resolved, but Kerrang! is still an issue. I can get it to play on demans by using the above wording again (during the previous issue it wouldn't), but not as part of my Good Morning routine. The Nest Hub responds with "I looked for Kerrang Radio on Planet Radio, but it either isn't available or can't be played right now".

Any suggestions?

3 REPLIES 3

Muddi
Community Specialist
Community Specialist

Hey ScottishStoic,

 

Thanks for visiting the community.

 

My apologies for the late response here. I know how hard it is when you're having issues with your Google Nest Hub. Let's get to the bottom of this. A few questions: when did the issue start? What country are you located in? Are you able to stream the station from your speaker and native app? Do you have the same issue when using a different radio station on your routine? Also, what are the troubleshooting steps that you've done?

 

Looking forward to your response.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey ScottishStoic,

 

Just bumping in to make sure that you've seen our responses. Let us know if you still need help, and we're happy to assist you further.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey 

 

I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi