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Google Hub will turn off if you as much as touch it!

Lawal
Community Member

This only started after more than a year of ownership. If you as much as touch it, say to turn up the volume, or to move the cord out of the way, the unit powers off. You'd have to wait several minutes before you can try again. Only for the problem to repeat itself. I have rebooted  multiple times and tried the factory reset twice. 

1 Recommended Answer

Ashepherdson
Platinum Product Expert
Platinum Product Expert

If its turning off like that I suspect the power cable has got a fray or loose connection.  You can confirm this by using a different AC adapter (ask around for a friend or family member that has the same unit that would lend you the power cable)

View Recommended Answer in original post

6 REPLIES 6

Ashepherdson
Platinum Product Expert
Platinum Product Expert

If its turning off like that I suspect the power cable has got a fray or loose connection.  You can confirm this by using a different AC adapter (ask around for a friend or family member that has the same unit that would lend you the power cable)

Lawal
Community Member

Thanks for the suggestion. I examined the charger closely. I detected no frays. That doesn't mean it couldn't still be the charger. I will buy a new charger and see. 

Ashepherdson
Platinum Product Expert
Platinum Product Expert

It may be the charging port on the unit itself as well, not to confuse the issue but that is a possibility.

Muddi
Community Specialist
Community Specialist

Hey Lawal,

 

Thanks for sharing details about the issue here. I appreciate @Ashepherdson for helping.

 

Sorry to hear about your Google Nest Hub. Could you tell us which Nest Hub you have (1st or 2nd gen)? Is your display plugged directly into a wall outlet or surge protector? Have you tried a different outlet? Are you still using the original power cable that comes with the device? Was there any type of electrical outage around the time the issue began? When and where did you purchase your device?

 

Looking forward to your response.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Lawal,

 

How's your Nest Hub? Let us know if you still need help, and we're glad to assist you further.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Lawal,

 

I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi