Apologize for the late response. I know how challenging it can be not to have a working device when needed. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details — when did the this start? Are you using the official power adapter that came with the Nest display? Also, have you tried plugging the device to a different power outlet?
Please try these steps below that may help us fix the issue:
Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plugs the device back in. Release the volume button once the device turns back on.)
Attempt a factory reset once device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)
Sorry for the delays. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
I wanted to check in and see if you managed to see Muddi's post. Please let me know if you have any questions from here. I would be happy to assist, and ensure you are good to go.
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
