Google nest not factory resetting

[ho11yjo11y]

Hey. I’m having trouble. I’ve moved house and new WiFi. I have two nests, one is working, one I cannot get to work. I’ve spent about 4 hours trying to factory reset it via the touch the middle option and unplug 10 times and I cannot get it to factory reset. Any other ideas? Thank you 

[jenniffert]

Hi ho11yjo11y,

Thanks for reaching out to the community! I'm sorry to hear that one of your Google Nest devices isn't able to factory reset even after you touch the middle option and unplug it 10 times. I'd be happy to help by resetting your Google Nest device!

I appreciate the workarounds you've tried. To gather more information, I'd like to ask the following:

• What is the specific model and generation of your Nest device? Here’s a helpful article about how to identify the model of your device.
• Did you see any LED lights? If so, what is the color of the lights?
• Did you see the G logo on the screen?
• Can you describe the steps you followed when performing a factory reset on your Google Nest device?

In the meantime, you can check out these articles for guided instructions to perform a reset: Factory reset Google Nest or Home speakers or displays and Issues when you reset your Google speaker.

Please keep me posted.

Best regards,

Jenniffer

[ho11yjo11y]

Hey! 

looking at that link I think it’s Google mini 2nd generation although doesn’t look a lot different on the link. When it powers on it shows you all the lights. Then it’s either white lights with mix on or orange lights with mix off. No G logo. So to try factory reset I tried holding my finger on the centre for 10-15 (even longer) and nothing happens. With the 10 plug in and out I plugged in, waited until all lights showed, then unplugged and waited for 10 seconds, I’ve done this loads and still nothing, many thanks.

[jenniffert]

Hi ho11yjo11y,

Thanks for your reply!

I appreciate all the details you've provided and the workarounds already done. Since you have the Google Nest Mini 2nd Gen, I'd like to confirm if it displays 4 solid white LED lights or 2 white LED lights.

Please keep me posted.

Best regards,

Jenniffer

[ho11yjo11y]

Hey! 4 solid white lights. 

[jenniffert]

Hi ho11yjo11y,

Thanks for following up!

I appreciate all your efforts and that you followed the steps for your Nest Mini 2nd Gen's four solid white lights.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Keep me posted.

Best regards,

Jenniffer

[ho11yjo11y]

Hi. All done.