Google nest speaker picking up half a phone call

[Graywolffe]

And its not ios or android or web browser it's hooked up to a very good laptop via bluetooth running Windows 11 pro.

Ok I have a google nest mini second generation.  I use it not only for google assistant but as a bluetooth speaker for my laptop.  And today when I turned it on I was listening to half of a telephone conversation.  It shouldn't be the network as I am an experienced geek.  I also know for a fact that it isn't one of my direct neighbors.  I live in a group of 4 duplexes.  But it could be any of the homes around us.  So I assume it connected automatically via bluetooth as I have my computer locked down but even so I did not think bluetooth on a google nest mini was that easy to connect to.  Interesting she was talking to someone about cooking and BBQ and how McD is not a real rib who puts pickles on BBQ she says...  Now I'm hungry!

[Dan_A]

Hi Graywolffe,

This is not the experience we want you to have, let me help you. A few questions: when did your issue begin? Were there any recent changes made? Is the phone conversation happening in your house or from a stranger's call? 

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers, then your other devices.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Once done and the issue persists, do the steps below:

1. Remove or forget the Bluetooth device from the paired list of all previously paired devices.
2. Unpair the Bluetooth device from its current pair, then pair it with the speaker or display. To pair:
   1. Open the Google Home app.
   2. Select the speaker or display that the customer would like to pair with their Bluetooth device.
   3. At the top-right, tap settings > Audio > Default music speaker > Pair Bluetooth speaker.
   4. Tap the Bluetooth device the customer would like to pair, then select Done.
3. Reboot both devices then try to pair again.
4. Reinstall the Google Home app.
5. Perform a Factory Data Reset (FDR) on the speaker or display and try to pair again.
6. Test other devices:
   1. Pair the speaker or display with another Bluetooth device, and check if the issue only happens on the first Bluetooth device.
   2. Pair a different device to the Bluetooth device, and check if they pair successfully.

Let me know how it goes.

Best,

Dan

[Graywolffe]

Thanks Dan as I said it was a neighbor's phone.  As for the rest I not only  worked at Milestone but have been a super geek for 4 decades.  It was a one time thing it went away as soon as I rebooted the speaker.  I only posted as I thought it was interesting.  As  a side note I used to work at Quements Electronic's when cell phones were new and we used to listen in to the calls on scanners.  Yes they tell you its illegal but since when has that ever stopped anyone from doing it? I just found  it amusing that my google nest speaker picked it up.  

[Dan_A]

Hey there Graywolffe,

I really appreciate the information and the heads-up! Giving us a chance to monitor and do tests on our end to avoid this type of scenario in the future. Everything's documented, and again, I appreciate the help!

Hats off to you!

Do you have other questions or concerns that we can take note of? It would help us a lot being prepared. If all is good, I'll lock this thread after 24 hours.

Best regards,

Dan