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Google tv will stop playing the video after a while. Audio stays on. Have to recycle power to it.

Superiorkro
Community Member
 
3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there superiorkro,

I apologize about the late response, thank you for being patient! Were you able to fix that video issue? If not, I'd be happy to help out, as I imagine that gets pretty annoying after a while. Let me just ask you some questions about what's happening:

  • When did this issue start happening?
  • What is the firmware version of your Chromecast?
  • Does this only occur in one app, or all apps?
  • What color is the LED light on the Chromecast when this happens?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

JenniferV
Community Specialist
Community Specialist

Hi there,

 

I wanted to check back in to see if you still need help with this. Feel free to let us know if you do.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Superiorkro,

 

Just wanted to see if you still need help. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours if we won't hear back from you again. 

 

Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Thanks,

Jennifer