GoogleNest does not rest to factory setting

[Lvanmcqueen]

Hello Google Nest Family:

I've tried every fix recommended by Google to fix my "Nest" device. 

My device will not reset to "factory setting". I understand that my "nest"

is not under (3 years old) warranty, however does "Google" offer

any discounts (for a new "Nest" device)  for a retired disabled

military (I can provide picture of military ID) family on a fixed income? 

Looking forward to reading a reply to this message

Thanks

Mr. L. McQueen

[maedacortez]

Hi Lvanmcqueen,

Thanks for reaching out, I understand your inquiry about a discount. While we don't have a specific discount for retired or disabled military personnel at the moment, we appreciate your service and dedication. About your inconvenience with your Google Nest, could you send me more information about it? Also, I need to ask for some information:

• What model is your Google Nest device?
• What troubleshooting steps did you try?

I will be awaiting your response.

Regards,

Manuel