Grey screen

[Atkia021]

My screen is stuck on G screen display… I’ve tried reset … pushing volume buttons as instructed & unplug several times… still G screen 

[Atkia021 · Accepted solution]

• Yes that’s the solutions I’ve tried  still not resolved issues 

[David_K]

Just to confirm, you're referring to these steps?

For Google Nest Hub (1st gen)

1. Unplug your device then hold down the volume button while plugging it back in.
2. Release the volume button once the device turns back on.
3. Once the device boots into recovery mode, factory reset the device (hold down both the volume up and volume down buttons at the same time).

For Google Nest Hub (2nd gen) and Google Nest Hub Max

1. At the back of the display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with the G logo shows up.
2. Repeat step one 10 more times (for a complete total of 11 times).
3. After plugging the power cord back in for the 11th time, wait a few moments for the device to reset.
4. It should announce “Welcome to Google Home” to let you know it’s ready to set up.

[Atkia021 · Accepted solution]

• Yes that’s the solutions I’ve tried  still not resolved issues 

[Princesss · Accepted solution]

Hi everyone, 

Thanks for reaching out.

@David_K - Thanks for your help answering this thread.

@Atkia021 - I appreciate your effort on trying the steps @David provided. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[Atkia021]

Hi

thanks for replying 

I’ve completed the form

[Princesss]

Hi Atkia021,

Thanks for responding.

We've already received the info from the form you filled out. In reference to that, here's your case ID: 3-1163000032330.

For now, I'll go ahead and close this case so we can continue our conversation via email to further assist you with this. 

Cheers,

Princess