HELP... GH Mini won't respond during certain hours

[tk]

I assume I activated the downtime feature?? So, I went into settings and disabled downtime, but my speaker still won't respond during certain hours of the day.  When I try to wake it up, it tells me, "I can't connect to the internet right now.  Please check your network and try again".  I've already rebooted through the app, unplugged from the wall, attempted to reinstall (and it got stuck during that process), and quadruple checked to make sure that "downtime" is off.  I know that it's connected to my WiFi, and I know there's nothing wrong with my network.  This only occurs during certain hours, but it won't turn off.  Any suggestions?

[frances]

Hi tk,

Thanks for reaching out! I am sorry to hear that you are experiencing issues with your device not responding to you during certain times. I understand your concern and would be more than happy to help find a solution.

First, I appreciate you taking a variety of troubleshooting steps!

Let's try another troubleshooting step.

• Could you please try to do a Factory Data Reset on your Google Nest Mini? Are there any improvements? 
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
  • Note: This action will clear your data from the device and can't be undone.

I look forward to your response, thanks for your patience!

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!

[frances]

Hi All,

As it's been a few days since receiving any response, I'll go ahead and lock this thread. As always, if you have any new questions or concerns, feel free to start a new thread and we'll be happy to help.