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Having trouble setting up my Google Home Max says I need the Device Utility App but cannot download!

eddy15r
Community Member

Hello community,   I have an older Google Home Max smart speaker. when i try to set it up with the Google Home app it finds it but says that additional steps are required, it takes me to a page that says i need to download the Device Utility App but when i try to download  it I get a message that that app is only available for older android devices. I need to setup this speaker but cannot download this app.  Has anybody ran into this issue? how can I set this speaker up? I have a Pixel 4XL , Pixel 6PRO and Pixel 8 PRO, cannot download that device utility app on any of these.

Any help would be appreciated!!!!

Eddy

1 REPLY 1

JillG
Diamond Product Expert
Diamond Product Expert

Hi @eddy15r 

See this post and reply from a Google Nest Specialist:  Activate Google Audio - Google Nest Community