Hearing static when using aux on Google Max speaker

[Glennmarsh20]

Hello,

This issue just started happening. I have had the Google Home Max speaker for four years. I use it to play audio from my Samsung tv. I had to purchase an optical audio cord and converter to connect the devices. The speaker works totally fine when I cast audio from my phone. However, the aux will not work. I can’t hear any audio coming from the tv, only static. How do you solve this issue?

[Alex_S]

Hi Glennmarsh20,
 

Thanks for posting—let's further look into this. Have you used a different aux stereo 3.5 mm. (⅛ inch) cable to your Google Home Max? If not, give it a try. Also, try to put Google Home Max in different placements:

• Horizontal placement: If the Home Max is placed horizontally, it outputs stereo sound. Most music is produced in stereo. Use this placement for a wider soundstage.
• Vertical placement: If the Home Max is placed vertically, it outputs mono sound.

Let me know how it goes.

Regards,
Alex