Hub has stopped playing Capital Chill radio

[The_clause]

Had no problem playing Capital Chill via global player most of this year, till a few weeks ago, when it started playing a different station instead.

I've tried a whole variety of ways of requesting the same station, as well as trying a custom automation, but nothing has worked.

I can only get it by casting the station via the global player app, which isn't ideal.

(I don't seem to have a problem with playing other stations via global player)

Is this a known bug, or is there a non-obvious workaround I can try?

Thanks!

[Dan_A]

Hi The_clause,

This is not the experience we want you to have; let us help you. A few questions: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made? Are you able to play other stations on your Nest device?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord from your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

If you could contact the radio station to see if there are changes on their end, it would really help us a lot, especially when narrowing things down.

Looking forward to your response.

Best,

Dan

[The_clause]

Hi Dan,

Thanks for responding!

I've a mixture of a nest audio hub max, nest audio speakers, & JBL link portable speakers. The issue is happening on all of them.

I've tried rebooting everything before & also gone to the lengths of removing all devices from my Google home, factory resetting the devices, & reconfiguring, however I still get the same problem.

This started happening approximately a month ago.

I've just emailed 'global player' support, as its that app that provides the station. I don't seem to have a problem listening to other stations via that app.

Thanks!

[The_clause]

Response from global player:

Thank you for reaching out to Global.
 
We would like to inform you that we are currently aware of an issue that is affecting Google smart speakers. We have raised this issue with our digital team who have confirmed that the issue is from Google's end.
 
However, we have received assurance from Google that they are actively working on a solution for us.
 
In the meantime, you can still listen to Capital Chill on Global Player through our website or the app, as well as on FM/DAB radio and some digital TV services.
 
Alternatively, you can also cast to your smart speaker directly from Global Player. If you require any assistance with this, please don't hesitate to let us know.

[Dan_A]

Hey The_clause,

Apologies for the delay.

That’s a great affirmation from the Global support team. Let us get the firmware version of your Nest devices.

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. Tap Settings   Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Check the version on your Nest display:

• Swipe up from the bottom of the display screen.
• Tap Settings   About device. You should find your "Cast firmware version."
  • For Nest Hub (1st gen) and Nest Hub Max: If "Fuchsia Version" is also listed, this means your device runs Fuchsia.

Thanks,

Dan

[The_clause]

Hi,

It's seems behaviour has changed in the last 2/3 days!

If I now say "ok google, play Capital Chill radio", it now works and plays Capital Chill on Global Player.

This is good enough for me, so I would say this is now fixed. 

Thank you for your help diagnosing!

[Alex_S]

Hi there,
 

We’re glad to hear that this has been fixed! Should you have other questions or concerns about Google Home/Nest devices, let us know. We’d be more than happy to assist you.

Cheers,
Alex