Help! Home accidentally deleted from Home app

[JB288]

Somehow one of my homes was deleted from the Google Home app. I can no longer access the devices tied to that home. 

I tried factory resetting my Hub Max and when I tried to set it up under a new home it says it is attached to another account. How can I find it to remove it? I've spent hours on this already.

[ByronP]

Hi JB288,

Thank you for reaching out to the community. I understand your frustration that your Nest Hub Max doesn’t appear in your Google Home app and that attempting to connect again was unsuccessful. I appreciate your effort to troubleshoot the situation. Let’s work together to find a solution.

For this concern, please do these steps:

• Attempt to set up the Nest Hub Max again.
• If the same error message appears, please do the following:
• Force close the Google Home app, but don’t tap Exit setup.
• Reopen the Google Home app. Scroll down to the bottom of the home page.
• Verify whether the Nest Hub Max appears under Other Cast Devices or Local Devices.
• If found, choose the device, assign it to a room, and link it to the account.
• If it doesn’t work, please unplug the device.
• Wait for at least 48 hours.
• Factory reset the device again, attempting to set up the device.

Let me know how it goes and keep me posted.

Regards,

Byron