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Help leveling sould level among 10 different smart speakers

Mmrogge
Community Member

Hi.  I have 10x JBL link music smart speakers linked as a group on Google home.  They're all the same model speaker and located all around my home.  I can control the volume as a group and individually.  But when I control as a group as I increase or decrease all the percentage level of each is NOT equal.  So they all go down or up... but none of them are the same let's say 50% volume.  How can I resolve this. 

3 REPLIES 3

Dan_A
Community Specialist
Community Specialist

Hi Mmrogge,

 

This is not the experience we want you to have. A few questions: when did your issue begin? Were there any recent changes made? 

 

It would help a lot if you could do a sequential reboot first: 

 

  1. Unplug the power cord of your router, followed by your Nest speakers.
  2. Plug them back in after 3 minutes.
  3. Restarting your phone might also help.

 

Once done, you can delete and create a new group. Follow the steps below:

 

  1. Ensure that your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast or speaker or display.
  2. Open the Google Home app.
  3. Tap your speaker group.
  4. Tap Delete group > Remove.

Important: If you delete a group that currently casts media, group playback will stop and all audio devices in the group will stop playing.

 

To create a new group:

 

  1. Ensure that your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast or speaker or display.
  2. Open the Google Home app.
  3. At the top left, tap Add > Create speaker group.
  4. Tap each device you want to add to the group. A tick will appear next to each device you select.
  5. Tap Next > enter a name for your group > Save.

 

Also, to set your expectations, this channel is for troubleshooting Google Nest devices. We understand your problem is isolated to JBL speakers. Please note that we have very limited support for third-party speakers with a built-in Google Assistant. It's best to report this to JBL support for better assistance if the steps above don’t work and there are setup issues.

 

Let me know how it goes.

 

Best,

Dan

Muddi
Community Specialist
Community Specialist

Hi there,

 

It's us again. Have you tried the steps above? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Cheers,

Muddi
 

Muddi
Community Specialist
Community Specialist

Hey there,

 

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi