Help please it won’t work I tried a lot

[Teddy_bear5]

It says “ something went wrong” and when I say hey google it says” I can’t find the wifi network you might want to check the router connection” but how?

[Princesss]

Hi Teddy_bear5,

Thanks for reaching out.

We're sorry to hear about this. Can you tell us when did you first noticed this? Also, if you have multiple Google Nest speakers set up on your network, are you also getting the same response?

Let's go ahead and reboot your Google Nest speaker as well as your router, simply by unplugging them from the power source for at least a few minutes. After that, let's check if the steps make any changes on its responses.

Keep us posted.

Best,

Princess

[Princesss]

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Azarco]

Hello Teddy_bear5,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Regards,

Alex