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Help

Help with my GOOGLE HOME MINI

Kimberleybab
Community Member

2 weeks ago

 I have factory resettled twice . Was able to go through the set up.  It stated it was finished setting up 

 But it does not do anything 

 I speak " hey google" to it.

My cell phone answers me not the MINI.

is not  functioning at all.

  • The lights turn on, the microphone is on. But nobody is home 
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2 REPLIES 2

SmartHomeH-TAGS
Bronze
Bronze

2 weeks ago - last edited 2 weeks ago

Can you see it listed in the Google Home app and change the volume?

Can you stream music to it?

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ByronP
Community Specialist
Community Specialist

2 weeks ago

Hi Kimberleybab,

 

Thank you for posting in the community. I understand you're having trouble with your Google Home Mini; It seems to be non-functional. The device light up, but it doesn't respond at all. I appreciate all the troubleshooting steps you've already taken, and for the help @SmartHomeH-TAGS. I'm here to assist you. 

For better assistance, please respond to the following questions:

  • When did the situation start?
  • What model of Google Home Mini do you have? (Here is a helpful article to identify the type of Google Speaker?
  • What is the color of the LED status lights on your Google Home Mini?
  • Have you turned off the Google Assistant on your phone and used only the Assistant in the Google Home Mini?

Please keep me posted on your findings.

 

Regards,

Byron