Hey Google Can Please Respond?!?! home mini not finishing sentences!!

[JesterP]

I AM NOT THE ONLY PERSON HAVING THIS PROBLEM!!! There are numerous threads about this. We have all tried rebooting the products and router's to no avail. This seemed to start about a couple of months ago right around you lost some sort of lawsuit pertaining to your home nests. Is this a byproduct of the lawsuit? It is getting really frustrating!! The mini used to work great but now it doesn't finish what it is supposed to 85% or more of the time. @GOOGLE PLEASE RESPOND!!! AND NOT WITH JUST THE GENERIC REBOOT RESPONSE BECAUSE IT HAS ALREADY BEEN DONE! @User123456 

[virago83]

Same issues here. We purchased a Google Home over a year ago and worked great. This past Christmas we treated ourselves to the latest Generation Nest mini to add to our bedroom. Both the mini and older Home worked great until a few weeks ago when we noted they would stop replying in mid-sentence. Ask our Nest mini for the weather and it will start its reply but then cut out near the end as it's trying to give us the temperature outside. It will say temperature is 8. (instead of saying "it's 8 degrees outside". This is now occurring to both units as if one has caught the flu and now infected the other one. Lol!

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[virago83]

Yes, still have the same issues. It has been confirmed that the problem is due to either defective hardware caused by the sub-standard build quality, or possibly a software problem at Google's end. I'll likely be resolving my issues by disposing of Google products and repurchasing smart speakers from a competing company (Amazon).

[Jake]

Hey virago83,

I am sorry to hear you are no longer wanting to use the product. I understand that having the device stutter/lag is never ideal. I would recommend factory resetting the device, as well as rebooting the router. Do you happen to know if the device is close to the router? Please let me know, as I would be happy to take a closer look for you.

Best regards,

Jake

[virago83]

I have already tried factory resets and router rebooting although I knew in advance that our router is not the issue as none of our other household internet dependant devices have been affected. This is an intermittent, random problem with the Google devices which is much harder to resolve than if the devices simply died and stopped working altogether. Our family loves the overall concept and build quality of Google's products although we are frustrated with Google's inability to find a permanent solution to this problem.

[Jake]

Hey virago83,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[Jake]

Hey virago83,

I wanted to check in with you, and see if you are in contact with our Team from here. Please let me know if you have any trouble with the form, or if you have not heard from out Team. I would be happy to review, and ensure you are good to go.

Best regards,

Jake

[virago83]

Hi Jake!

Thanks for the follow-up here. Yes, I have completed the form and I have since received an email from the Google Nest Customer Care Team. Naturally, they appear to know nothing of my existing situation so I need to forward them detailed information.

[Jake]

Hey virago83,

I wanted to check in and see if you are still in need of any help with your device? Was our Team able to help resolve the issue for you? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey virago83,

Since you are in contact with our Team for further support, I am going to lock the thread at this time. If you run into any questions from here, please feel free to create a new post.

Best regards,

Jake