4 weeks ago
I posted about this a year and a half ago and then again a few weeks ago.. The problem went away after I unlinked and relinked Sirius XM and restarted my device, several times, each, but it has recurred The thread in which I last posted hasn’t gotten a response so I am reposting here.
My Google Home-based Lenovo Smart Display has for many years played Sirius XM channels that I asked it to stream, usually without issue.
Google Home has stopped responding to that prompt when I asked it to stream MSNBC. ("Hey, Google, play MSNBC on Sirius XM" is the syntax I used. ) Instead, the Smart Display now tunes to MSNBC YouTube every single time. I know that Google Home understood the command because I saw my words echoed accurately on the screen as I said them. It also plays MSNBc on YouTube even when I ask for MSNBC by Sirius XM channel number rather than name.
The several other Sirius XM channels I have tried to engage with “Hey Google,” including Fox News, play through the display on Sirius XM when I ask for them. Thus far, only MSNBC won’t play on Sirius XM and gets shunted to YouTube.
Several times I have tried each of the following things: logging out and back into my Sirius XM account; linking and unlinking Sirius XM as the Home default radio application; rebooting the Smart Display; and rebooting the router. I don't have other ideas
The last time this happened, I found a workaround: Instead of asking Google to play MSNBC "on" Sirius XM, I asked it to play "via" Sirius XM. That no longer works, as it now just brings up a screen filled with internet search results about MSNBC.
If I have my phone with me, I can cast the Sirius XM app to the Smart Display, but that isn't a great solution because I often listen to Sirius XM while cooking, a time at which my phone often is in the bedroom being charged.
Is there anything in particular that has caused this old problem suddenly to recur? If I remember correctly, the problem was at Google's end the last time this happened and, from my perspective, the problem seemed to resolve after awhile because Google made some changes.
3 weeks ago
Hi MikeRubin,
Thanks for reaching out to our community.
I’m sorry to hear that you’re having trouble again playing Sirius XM on your Google Home device. I appreciate you letting us know your experience over the year and a half since you first had this inconvenience and sharing the troubleshooting steps you have tried to restore its functionality. Don't worry, help is here.
The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
Please keep me posted.
Best regards,
Virna
3 weeks ago
Thanks for reaching out. I submitted the form.
3 weeks ago
Hi MikeRubin,
We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help.
If you have any questions or concerns in the future, feel free to reply to this post.
Regards,
Virna