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Hey Google won't play MSNBC on Sirius X on smart display

MikeRubin
Community Member

I posted about this a year and a half ago. The problem went away until yesterday, when it recurred. The thread in which I last posted is locked, so I am raising the issue in a new thread.

 

My Google Home-based Lenovo Smart Display has for many years played Sirius XM channels that I asked it to stream, usually without issue.

 

Yesterday, Google Home again stopped responding to that prompt when I asked it to stream MSNBC.  ("Hey, Google, play MSNBC on Sirius XM" is the syntax I used. ) Instead, the Smart Display now tunes to MSNBC YouTube every single time.  I know that Google Home understood the command because I saw my words echoed accurately on the screen as I said them.

 

I haven't done too much experimenting beyond this, but MLB Network Radio still plays through the display on Sirius XM. I wonder if that is the case because MLB Network Radio doesn't have a YouTube channel.

 

Several times I have tried each of the following things:  logging out and back into my Sirius XM account; linking and unlinking Sirius XM as the Home default radio application; rebooting the Smart Display; and rebooting the router.  I don't have other ideas

 

The last time this happened, I found a workaround:  Instead of asking Google to play MSNBC "on" Sirius XM, I asked it to play "via" Sirius XM. That no longer works, as it now just brings up a screen filled with internet search results about MSNBC.

 

If I have my phone with me, I can cast the Sirius XM app to the Smart Display, but that isn't a great solution because I often listen to Sirius XM while cooking, a time at which my phone often is in the bedroom being charged.  

 

Is there anything in particular that has caused this old problem suddenly to recur?  If I remember correctly, the problem was at Google's end the last time this happened and, from my perspective, the problem seemed to resolve after awhile because Google made some changes.

1 Recommended Answer

JillG
Diamond Product Expert
Diamond Product Expert

Hi @MikeRubin 

I would try unlinking Sirius from the device in the Google Home app. I have no issues requesting "hey Google, play MSNBC from Sirius" on my Google display.  Reboot your device and see if that helps.

Send feedback via the Google Home app or via voice on your Lenovo device (hey Google, share feedback) and let 

View Recommended Answer in original post

5 REPLIES 5

MikeRubin
Community Member

Every other Sirius XM channel plays just fine on the display, including Fox News.  Makes me wonder whether this is a Google decision about the politics its platform will support in the Google Trump patronage era.

JillG
Diamond Product Expert
Diamond Product Expert

Hi @MikeRubin 

I would try unlinking Sirius from the device in the Google Home app. I have no issues requesting "hey Google, play MSNBC from Sirius" on my Google display.  Reboot your device and see if that helps.

Send feedback via the Google Home app or via voice on your Lenovo device (hey Google, share feedback) and let 

MikeRubin
Community Member

Thank you, @JillG . I tried that before posting, but will do that again. Will leave feedback if I can figure out how to do so.

MikeRubin
Community Member

As my original post said, I had tried both restarting the Lenovo device and unlinking/delinking Sirius XM to Home before posting. After reading @JillG’s comment, I tried doing both again and, this time, I was able to reestablish the connection. Thanks again.

@JillG , hi. The problem is recurring and, this time, rebooting the device and unlinking/relinking Sirius XM doesn’t solve it.  Any other ideas?