Hi, my Nest devices play 1 second of music and then goes silent. Signal is strong & I tried reboot.

[Rdianco]

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Original poster: Stephen Jones 8061 

Any ideas sine rebooting is not working. The problem is happening more frequently recently.

[frances]

Hi Stephen Jones 8061,

Thanks for your post. I am sorry to hear that your devices are stopping audio after one second. That is a frustrating issue and I would be more than happy to help find a solution. First, I have some quick questions.

• Which Google devices is this post in regard to? (model name, generation number)
• Are your devices in a speaker group when this issue occurs?
• Does this issue happen with all types of media? (YouTube, Spotify, TuneIn, etc.)
• Could you please try to do a reboot and Factory Data Reset on your device? Are there any improvements? 
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
  • Note: This action will clear your data from the device and can't be undone.

I apologize for the inconvenience caused by this issue and thank you for your patience.

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.