01-16-2023 03:04 PM
here's my latest issue with the Home app. When i try to create a group with either the Master Bedroom or Den speakers, the group is not created. When I added those two to my home, they had Nest speaker icons, too.
take a look at the screen captures. the two nest speakers have a different icon than the others (Home, Mini and Nest). any ideas why
01-24-2023 03:56 PM
Hey MrJinx,
Thanks for reaching out. I know how it feels when you're having issues creating a speaker group on the Google Home app. A few questions: when did the issue start? Have you tried a different phone/tablet to check if you have the same issue? Also, could you share the troubleshooting steps that you've done?
Looking forward to your response.
Cheers,
Muddi
01-24-2023 08:21 PM
this issue has been ongoing for months and is sporadic. it happens from time to time. did you see the other thread where you moved my issues? i put screen shots there. as far as troubleshooting, i reset speakers and restarted the app
03-02-2023 01:02 PM
Hi MrJinx,
Thanks for the response, and I'm sorry for the delay. It seems like you already received assistance from our support team. How is it? Were you able to create a speaker group now? Let us know if you still need help on the speaker group issue, and we're glad to assist you further.
Regards,
Juni
03-06-2023 02:47 PM
Hello there,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
Best,
Princess
03-06-2023 03:22 PM
you guys are useless.
03-16-2023 07:55 PM
Hi MrJinx,
Apologies for that. Have you been assisted via email regarding this?
Best,
Princess
03-16-2023 08:04 PM
no, no one has contacted me about that issue. like the other issues
03-24-2023 10:17 AM
Hi MrJinx,
We're sorry about this. Do you have any case ID so we can check on it further?
Best,
Princess
03-24-2023 11:38 AM
you're kidding right. geez, so useless. go punch a bag of grapes.
04-06-2023 12:26 PM
Hi MrJinx,
I really wish I can help you with this. Do you have any case ID so we can check what we can do to help you out with this?
Best,
Princess
04-06-2023 12:42 PM
you're joking. i've given my case number several times. what are you? another google bot? the latest bard release? geez, what a jip.
04-23-2023 01:44 PM
Hi MrJinx,
Apologies for the inconvenience but, we haven’t received any case ID from you yet in line with this thread. Could you check if you still have it for us to isolate further? It would really be of big help.
Kind regards,
Dan
04-26-2023 02:03 PM
Hey there,
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Thanks,
Dan
04-28-2023 03:35 PM
Hello MrJinx,
We want to ensure you are good to go. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours.
Regards,
Lovely
04-28-2023 04:07 PM
yes, im still having trouble. i can not play all my speakers at the same time. your second level help was no help.
04-29-2023 10:44 AM
stereo pairing is no longer working. also, speakers will not be set up properly.