Home/Away not working

[Sheila7373]

I have it set in home away to turn the camera on when my phone is out of the house with me and to turn it back on when I return home. But when I go back and look at the history the camera never turned on.

[Muddi]

Hello Sheila7373,

Thanks for reaching out. I know how challenging it is when one of the features on your device is not working properly. A few questions: what type of Nest camera do you have? Is it working before? Do you have a Nest Aware subscription? Also, what are the troubleshooting steps that you've done?

Looking forward to your response.

Cheers,

Muddi

[Sheila7373]

The camera is the one that's in my Nest Hub Max. I have a set to turn the camera on when I leave the house and to turn the camera off when I return. I checked my location settings on my phone and it's fine. It has never worked.  My Nest thermostat goes into away mode when I'm out of the house but the Nest Hub doesn't. The camera does work because I can manually turn it on but it's never worked in the home away mode.  Yes I do have a nest aware subscription

[Muddi]

Hey Sheila7373,

Sorry for the delays. To confirm, how many accounts are linked on the Google Home app?

Cheers,

Muddi

[Princesss]

Hi Sheila7373,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Sheila7373]

Yes I saw the post. I replied to it a while back that I have two Google accounts. The main one is mine.

[Princesss]

Hi Sheila7373,

Thanks for the info. We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hey Sheila7373,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[Princesss]

Hi there,

I've seen that you have been assisted via email. I'll consider this post as complete and let's continue working on that channel so we can assist you further. Feel free to start a new topic anytime you need assistance with your Nest devices and the Community would gladly lend a hand.
 

Best,

Princess