Not getting audio playback from my Google display activity but it does work when live

[Natwell]

When I went through the recent history from my hub max I realized I wasn't getting any audio playback. I could see people talking into the camera but no sound. The sound does work when I Play the camera live

[Princesss]

Hi Natwell,

Thanks for reaching out to the Community.

Here’s what to expect when you turn audio recording off for your camera:

• Audio isn't saved with your camera’s recorded video, which means that any footage saved in your video history while audio recording was turned off don't have sound.
• You can still get audio in your camera’s live video stream.
• The app doesn't send you any sound alerts.

Follow the app instructions for your camera or doorbell below to turn audio recording on or off.

Home app

1. Open the Home app .
2. Touch and hold your device's tile.
3. Tap Settings .
4. Select Audio.
5. Next to “Audio recording,” tap the switch to turn it on or off.

Nest app

1. Open the Nest app .
2. On the home screen, tap your camera.
3. Tap Settings .
4. Select Microphone. Make sure the microphone switch is turned on in the app, or the “Audio recording” setting wouldn't appear.
5. Next to "Audio recording," tap the switch to turn it on or off.

Note: When audio recording is off, you can still listen live, but you shouldn't receive any sound alerts.

Let me know how it goes.

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions and I'd be glad to assist you further.
 

Best,

Princess