Home Hub will not display options on Swipe Down

[Nebulous362]

When I swipe down to see one of my cameras their are no options shown.  This is happening on most of my home hubs. The only solution I've found so far is to reboot the device.  This is not a viable solution considering one of the cameras I'm wanting to see is in our nursery.  I can't wait for a reboot when I want to check on our baby. Please help! 

[Awright]

Google told me to try a different outlet, like that affects software. It’s a terrible bug they need to fix and super annoying. 

[Princesss]

Hi everyone, 

Thanks for visiting the Community.

Sorry to hear about this. Has anyone of you tried to perform a complete reset? Since reboot has been done, let's try resetting the device to see if it changes its behavior. After that, kindly get the cast firmware version of your Google Nest Hub so we can check what's causing this to happen.

To check which firmware version you're on, follow these steps:

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right, tap Settings Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Let me know how it goes.

Best,

Princess

[BartB]

Dear, I have it here as well. My google display devices both show this behavior. I have the language in Dutch and at some moment in time, maybe triggeres due to video streaming and stopping. All options fade away and you have only the clock or frog.  Voice commando however keep working, but for home automation this is a real miss. After a reset all comes up back again till something triggers it. 

[BartB]

With reset i mean unplug power and plug power. Firmwareversie van systeem: 6.20211109.1.3166240
Firmwareversie van Cast: 1.60.305621
Taal: Nederlands
Landcode: NL

[Princesss]

Hi everyone, 

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

[Princesss]

Hi everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess

[Princesss]

Hi BartB,

Thanks for clarifying. Let's perform a complete reset by trying this: On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting. 

Let me know if this step works.

Best,

Princess

[Princesss]

Hi BartB,

Chiming in to see if you still need help with this. Hope the previous post answered your question, otherwise we’ll be locking the thread.
 

Best,

Princess

[Muddi]

Hey BartB,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi