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Home Mini 1st Gen not compatible to a wi-fi network?

Arch_Ruel
Community Member

Hello, 1st Gen Community (google home mini),

Is it possible that a google home mini would not be compatible with a wi-fi network?

We have been using the device for more than 3 yrs in the Philippines (and it was fine and fun), and when we transfer here to Guam, we brought it along with us, so it would be better to use it than to collect dust in the Philippines. But every time we tried to install it, it doesn't connect to the wifi and we are getting an error message that says "your device is not compatible with your wi-fi network" - is that possible? is there a walk-around on the matter? all of our phones and tv are working fine with our wi-fi. We have installed and uninstalled the google home app but to no avail.

HELP!

Loktu

 

 

 

9 REPLIES 9

David_K
Platinum Product Expert
Platinum Product Expert

The problem here is that Google Home and Google Nest products are optimized to work best with specific Wi-Fi standards depending on where they are sold. This means if you buy a product in one country, it may not work as expected, or may not work at all, if you try to use it in a different country than where it was purchased.

The first thing to try is to factory reset your speaker and retry setup. If that doesn’t resolve the issue, there are some workarounds you can try:

  1. If your router is a dual band router and has different network names for the two Wifi bands, make sure you are connecting to the 2.4GHz band and not 5GHz.
  2. Login to the admin page of your router (refer to the manual or the back of the device).
  3. Navigate to Wifi or Wireless settings (the naming of the menu options you see will differ by router manufacturer and you may need to click to go into "advanced" settings to see some options). 
  4. If your router is a dual band router and doesn't currently have different names for the two bands, look for an option to turn on different network names for the two bands.
  5. If "Wifi Protected Setup" or "WPS" is enabled, disable it.
  6. Set your Wifi channel/band (channel selection) to a value between 1 and 10.

Google Home Mini and Google Nest Mini manufactured for certain countries cannot connect to Wifi channels above certain frequencies which is why I suggest changing your Wifi channel to between 1 and 10. Checking you are using the 2.4GHz band and not the 5GHz band is for dual band routers and is for the same reason. The two steps are interchangeable for some routers but not for others.

Dan_A
Community Specialist
Community Specialist

Hi Arch_Ruel,

 

This is not the experience we wanted you to have, let me help you. Have you tried doing the steps provided by davidking? If so, how was it? 

 

Also, to eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior. 

 

It would help a lot if you could do a sequential reboot first then followed by a factory reset

 

  1. Unplug the power cord of your router followed by your Nest speakers.
  2. Plug them back in after 3 minutes tops.
  3. Restarting your phone might also help.

 

If the issue persists, reach out to your ISP or your modem/router's manufacturer for additional information and troubleshooting. Tell us how it goes.

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

 

Retards,

Dan

Arch_Ruel
Community Member

Hi Dan_A,

 

I haven't done anything yet and i could not find somebody who's techy to help me.

 

Cheers!

 

Ruel

Dan_A
Community Specialist
Community Specialist

Hey there,

 

Somebody like a family member? If you're unable to then I'll keep the thread open for a few more days. If you have someone there, do the steps provided above and tell me how it goes.

 

Kind regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hi Arch_Ruel,

 

I'm chiming in to ensure you've got the answer you're looking for. Feel free to let us know if you have more questions about this.

 

Cheers,

Dan

Dan_A
Community Specialist
Community Specialist

Hi there,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

 

Thanks,

Dan

Arch_Ruel
Community Member

Hi Dan_A,

Let's lock this inquiry of mine, coz, I'm trying to follow the instruction that was provided before, and I asked for help from our internet provider but it seems they do not know anything.

Cheers!

RuelC

Muddi
Community Specialist
Community Specialist

Hi Arch_Ruel,

 

Sorry to hear that. I'll go ahead and lock the thread now.  If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Cheers,

Muddi