09-08-2021 08:46 AM
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Original poster: Graham Moor
I have three minis and all of them exhibit the same issue. Any source of audio be that Spotify, Google podcasts, YouTube, ETC. Will only play for 1 second and then immediately pause both on my phone and on the device. I have unlinked all my services from my Google home and reset them up, I have factory reset every single one of the speakers, I have verified that the firmware is the most up-to-date, I have tried multiple phones (pixel 4 XL, Two Samsung phones, and two other Pixel 4 S) and all exhibit the same problems, I have connected it to multiple WiFi and all exhibit the same problem as well. My home hub does not display the same issues and we'll play any audio source without problem, So this is isolated to the home minis.
09-14-2021 01:22 PM
Hi Graham,
We're sorry to hear about your music playback issues! That sure is frustrating to have your music be interrupted. I've created a case for you in order to escalate this to our support team. Be on the lookout for an email from us soon!
Best,
Ai
09-29-2021 01:27 PM
Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.
Have a great day.
Garrett DS