Home Nest Hub kGSKErrorDomain error-83902

[RSTN]

Home Nest Hub kGSKErrorDomain error-83902 message coming up when I try to set up my Nest Hub.

Have reset.
Have checked language settings.

Have checked my security settings.

No luck on any of it.

[Juni]

Hi RSTN,

We appreciate you contacting us with your Google Nest Hub setup concerns. I'm committed to providing you with excellent customer service and will do everything I can to help you resolve this issue. A few questions: are you using Android or iOS? Is the Google Home app updated? Is this for a new setup?

You can try to use another phone to isolate this.

Regards,

Juni

[RSTN]

Hi, yes I am using iOS, and it is for a new set up. Google home app is also updated.

[Muddi]

Hey RSTN,

Thanks for the added information. Just an added question: what country are you located in? Please try using a different phone or tablet to set up your device. Also, try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other will be used to set up your Nest Hub). Let's see if your device will have the same issue.

Keep us posted.

Cheers,

Muddi

[RSTN]

I am in the U.K. have tried this to no avail!

[Juni]

Hi there,
 

Thanks for trying that and sorry that you are still experiencing it. Could you check if both your phone’s language and the Google Assistant language are both in English UK? Also make sure that the address in your Google Home app is updated and you are not using a work email.

I look forward to your response.
 

Best,

Juni

[RSTN]

Yes, all checked. These are not the issue either.

[Juni]

Hello RSTN,
 

Thanks for confirming. We'd be happy to take a look into this for you. Please fill out this Contact us form with all the needed information, then let me know once done.

Thanks,

Juni

[Princesss]

Hey there,

Chiming in-- have you had the chance to fill out the form? Let is know once you're done so we can check it right away.

Best,

Princess

[Alex_S]

Hello RSTN,

We got your form—thanks for filling it out. Our team has sent you an email with the subject “[1-4680000035592] Your Google Support Enquiry:”. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Warmly,
Alex