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Home Spkr Not connecting to New router WiFi

VinB1
Community Member

Hi:

I am new to this forum, my first posting..... Hopefully, this is being posted in the correct forum section. 

I do not know the version of the Hey Google speaker, (1st or 2nd gen?).  The box says "Home, voice-activated speaker by Google".

I do not know how it was originally setup nor what software is now required to resolve this issue. 

Yesterday our Verizon FiOS router was swapped out for an update.  The GOOGLE speaker announces that it is unable to connect to WiFi. 

I have access to desktop Win10 PC and a very old Chromebook.  

How do I manage to reconnect the GOOGLE speaker to WiFi?  I do have the name and password for the new FiOS router. I presume that it needs to be configured with the new router name and password? 

TNX for any help. 

 

 

 

10 REPLIES 10

Princesss
Community Specialist
Community Specialist

Hi VinB1,

 

Thanks for reaching out. 

 

If your speaker or display is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:

 

  1. Open the Google Home app Google Home app.
  2. Touch and hold your device's tile.
  3. At the top right corner, tap Settings and then Device information.
  4. Next to "Wi-Fi," tap Forget. You’ll be taken back to the Home app home screen.
  5. Follow the setup steps to set up your device on the new Wi-Fi network.

If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.

 

Let us know how it goes.

 

Best,

Princess

VinB1
Community Member

@Princesss:

Both, my Andrfoid cellphone and my iPad Air are not able to run the Google Home App software due to their outdated and non-updating OSs.  

I am still searching for a workaround .... 

 

Azarco
Community Specialist
Community Specialist

Hey VinB1,

 

Thanks for letting us know. Let us know once you had the chance to use a supported device where you can install the Google Home app.

 

Regards,

Alex

VinB1
Community Member

I was on telephone with Verizon Tech support but they were not able to help me out of this situation. 

____________________________________

I will attempt to have a family member use their Google App, from their own house, to re-configure to the new network name and new router password. The Verizon tech support informed me that this would be possible if I give my family member my google id and password.  Do you agree that it will be possible? 

I woiuld like to know what info is required as input to the Google Home App?  Will my family member be able to remotely change the router credentials?

 

Azarco
Community Specialist
Community Specialist

Hi VinB1,

 

Reconfiguring your Google speaker remotely is impossible. You need to connect the phone to the network where you want to connect your speaker. You'll just need to set up your device using the Google Home app one time. Once it's set up, you can already use it however, the Google Home app is needed if you need to add or change settings on your device.

 

Thanks,

Alex

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Alex and Princess.

 

Thanks,
Archie

aatienza
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

VinB1
Community Member

Hi:

I am still very new to using these forums, but just had my first sucessful solution today. 

Is there a specific way to mark "a solution" was found, to close the question thread? 

Is there a link available for general guidance on how forums should be made use of? 

 

 

Jimmy_J
Community Member

you could add the information to your original post so others can see it.

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

@Jimmy_J, thanks for the help.

 

@VinB1, it's heart warming to know that your concern is resolved. We’ve duplicated your thread to the main one here. From there, you can do updates about your issue being resolved.

 

Best,

Dan