Sorry, I don't know where to play the video.

[sacc]

I get the same answer for more and more questions or what i ask for. Its “Sorry, I don't know where to play the video. Please tell me the excact name off the screen.” I mean, I just asked to open settings and the answer was that sentence. Why does this happen?

[Dan_A]

Hi sacc,

That certainly hasn't been easy for you ― let's check it out.

What Nest devices do you have there and what is the exact command that you're trying to give? Where are you giving the command to? Has it been working before? Apologies for the questions but, it would really help narrowing things down to find the best solution.

Best,

Dan

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Dan.

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie