Home & Work - Nests play at wrong location

[geekiemommie]

I have two locations with multiple Nest Minis. Home & Work. When I broadcast at Home, it's playing on the minis at Work. I've checked all the settings and I'm not seeing anything wrong. What am I missing?

Thanks for your time! 

[geekiemommie]

Any ideas on this? I'm at a total loss 😔 

[Jake]

Hey geekiemommie,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[geekiemommie]

Hi Jake!! 

Thank you so much for your response. Yes, we are still having issues with this 😞 I consider myself pretty techie but I can't figure this one out. Any help would be super appreciated!

Best,
Brenda

[Jake]

Hey geekiemommie,

I am sorry again for the late reply, and to hear you are still running into the issue. I would recommend double-checking your home and work address inside the app. This may help resolve the issue you are running into with it playing in the wrong location.

1. Open the Google Home app .
2. At the top, make sure your home name is listed. If needed, tap the name to change your home.
3. Tap Settings Home information Home address​.
4. Tap Edit Enter your address Next.
5. Drag the map so the pin is on your home and tap Done.

Best regards,

Jake

[Azarco]

Hey geekiemommie,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Best,

Alex

[Azarco]

Hey geekiemommie,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Thanks,

Alex

[geekiemommie]

Thanks for the response! I've double checked the addresses but we're still having the issue. Anything else I can try? Thanks!

[Azarco]

Hey geekiemommie,

To make sure, are you broadcasting from one of your Google Nest Mini at home? If so, are they connected on the same home structure on your Google Home app? Try resetting one of your Nest Mini to see if you'll get the same result.

Best,

Alex

[Muddi]

Hey geekiemommie,

I just want to follow up on this. Have you tried to reset one of your devices?

Cheers,

Muddi

[Azarco]

Hey geekiemommie,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Regards,

Alex