Home hub glitches

[Bigholty]

Home hub max , there was a glitch ....

I've reset it , unplugged and left for 5 mins, works great for a very short while then glitches again .

8 other speakers and 2 other home hubs all work perfectly. Just this one and it's getting more frequent.

Ok Google turn off the conservatory lights ....

Hmmm there was glitch try again .I do and it some times works..or another speaker will pick up the command and turn the lights off .... Then the hub max will answer...

Nothing in my house has changed, I've not moved the nest WiFi .

I'm getting concerned that this seemed to happen at the same time as the Sonos fiasco started ...

I'm Invested heavily in the Google nest system now, so changing out isn't an option.. When it works its brilliant.. 

3 Google max speakers 

1 home hub max 

2 home hubs.

2 nest audio speakers 

4 nest out door wired cameras

1 nest hello wired doorbell 

3 nest protects 

3 Google speakers 

1 nest mini speaker

3 chrome casts audio and video .

2 next thermostat E 

Google WiFi and mesh.

11 smart sockets and 9 lifx colour bulbs ..

[Bigholty]

This has nothing to do with my phone, my phone is often turned off , this is purely the hub max display and no other speaker or display....

[TexHanlon]

there was a glitch Try again in a few minutes. This is the common reply I get 6 out of seven times for the last couple of weeks. This is this is getting really old. I can request from my phone without any problem.. when used on the hub or the mini or any of the stand alone devices this problem occurs. This is getting very old and making me discouraged with what I purchased

[knighthawk127]

I am having this same issue since yesterday. 2x minis 2x homes, and 1x next hub all responding with "There was a glitch". If I reboot things work for a few minutes but start having the issues again shortly thereafter. I did notice my google home app on my iPhone has a new UI. The release of the new UI aligns with when I started noticing this issue in my house.

[TexHanlon]

Same here, that's when it started

[Bigholty]

Still no answers Google ? 

Please don't lock this thread, it it will disappear and not get resolved

[Princesss]

Hey everyone, 

Thanks for bringing this up.

We're sorry to hear about this experience with your Google Nest devices. Since you've done all the possible troubleshooting steps including reset, could you please provide the cast firmware versions of your Google Nest speakers that are affected? Also, if there's a way where you can try setting up just one Google Nest speaker in a different network, that would be very helpful.

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Keep us posted.

Best,

Princess

[Muddi]

Hey Bigholty,

Thanks for coming back to us. To confirm, have you tried connecting your device to a different network like mobile hotspot to isolate network issues? Could you tell us the current firmware version of your Nest Hub Max. Also, please confirm that your device is on Fuchsia. Follow the steps below to know-how:

To check which firmware version you're on, follow these steps:

1. Open the Google Home app.
2. Touch and hold your device's tile.
3. Tap Settings > Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Cheers,

Muddi

[Muddi]

Hi there,

How's it going with your devices? Let us know by updating this thread and the Community will be happy to lend a hand.

Cheers,

Muddi

[Muddi]

Hey everyone,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[Bigholty]

Well the problems haven't been fixed, the issues still on going.. So yes I would assume that the thread needs to be held open till Google fix the faults..

Other wise this will never be sorted.

My hub max doesn't work properly, now my next max speakers are dropping out on connection to Youtube music ... So yes I still need help as do others 

[Bigholty]

ITS WORKING ,for now ....

After 9 emails , finally went to the techie mushrooms ... Those strange people I'm sure Google keep in darken rooms and only show them out to talk once every other option has been exhausted....

This is that response ..

I've got an update from our higher team.

Below are the recommended steps to try and let me know how it goes.

1. Open your Google Home app from your mobile device
2. Tap on your Google Nest Hub Max, then Settings.
3. Remove your device.
4. Factory resets your Google Nest Hub Max device to its default state.
5. Reboot your router for 2 minutes.
6. Set up devices, during the setup it will ask to select home, create a new home structure.
7. Once the setup is complete, set up your built-in camera
8. Open your Nest app (switch to correct home/structure) and verify all camera settings are turned on
9. Tap on your Google Nest Hub Max camera and agree to the terms (if prompted).
10. Confirm if able to view the live stream from your Nest app.
11. Verify your camera settings from the Google Home app and make sure Home Monitoring is On.
12. If so, check the stream on your Google Home app, and by navigating your Nest display.

Followed to the letter and it's strangely working... Now to transport it all back into my home away from the test home I built specifically for this...

Hopefully this helps other....

Strange how it's worked this time, when I've done all this before......

Oh well...

[Bigholty]

Well.

That happiness lasted all of 55 seconds 

Cannot move to my home from test home ...the responce 

There was a problem communicating with Google .please wait a few moments 

[Muddi]

Hey Bigholty,

To confirm, are you experiencing issues when your devices are set up on "Test Home"?  If not, I suggest that you keep your devices in that home structure. You can always rename your test home to your preferred name once you deleted the old one.

Cheers,

Muddi

[Bigholty]

No the device didn't work on my original home. So I set up a test home. Followed the instructions, since I can see it working I tried to move it to my original home... No I'm an not deleting my original home and move everything over, that's, 42 devices that I'm not willing to take the risk of upsetting. This is what started the whole fiasco, resetting the hub max as it was glitching...I can't imagine the pain of doing that, I'd rather junk the hub max than to through this 42 times..

[Bigholty]

Well it's finally working again..took 6 more factory resets on the 6th reset it said hub max is updating???? First time I'd seen that message.. it connected very fast and even the camera worked.. Sneaky Google update me thinks..

As to the glitching, who knows at the moment.. I'll will report back if it starts causing issues again.

[Muddi]

Hey Bigholty,

Perfect! I'm glad to know that your devices are now working. I'll keep the thread open for a few more days to monitor your device. Feel free to update the thread if you experience some issues with your device.

Cheers,

Muddi

[Muddi]

Hey Bigholty,

Checking in to see if the troubleshooting steps shared helped? 

Cheers,

Muddi

[Bigholty]

A lot better, but far from perfect, only j had the hmmmmm twice this week , few times turning on when asked for off , but deffo better than a couple of weeks ago

[Dan_A]

Hey folks,

@Bigholty, we're glad that you're able to work this out and rest assured, we're constantly improving. We'll keep the thread open for a few more days. Keep us posted.

@TexHanlon, @knighthawk127, how are we! Have you tried the steps provided above?

Kind regards,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[Bigholty]

Hub max, still not right.

I ask it to turn off the lights......hmmmm there was a problem, try again in a few moments. Before it's finished the reply, the lights have turned off .

I'm not sure if other nest speakers are able to hear the command and respond and act faster than the max....I'll try turning the mics off and try it ...

[Dan_A]

Hi Bigholty,

How are we doing? Does it still give you the "There's a glitch" response or any other response? What happened when you tried turning the mics off? Is it working much better than before? By the way, is the behavior only happening when controlling your smart lights? How about when you ask your Nest Hub Max to play a song or a regular question, does it respond?

We'll be waiting for your response.

Best regards,

Dan

[Bigholty]

Very random on music choices , if I ask it play cold play , do you want to call Charlie ? 

Now I've turned off all the mics from nearby speakers and displays it's worked perfectly. 

Played Coldplay, jump forward 30 seconds .. It did.... Jump forward 1 minute, it did , asked what I'm doing tomorrow, it said I had 5 entries in my Google calendar, read the first 3 exactly as written in the calender from my mobile...

So it's the the other speakers that are causing the glitches ( based on the responses I've got tonight) 

So how do I rectify that ? I have tried turning down the sensitivity on the other speakers and turning the max up....

I think Max is selectively deaf ... 

[Dan_A]

Hey there,

Thanks for the update. Could you specify which speakers are causing the issue? Also, to confirm, the issue is not just happening when controlling your smart lights, right? How about other commands, how are your Nest devices responding to normal commands and questions?

Thanks,

Dan

[Bigholty]

The other speakers are the nest audio ( pair) In the kitchen, the home hub display in the living room, the home max is in the conservatory, it's these 3 that are with earshot of each other that the conflicts happen, I've either got to speak very quietly when in each room or close doors to block the others from hearing.. Problem arises when I've got music playing and have to slightly raise my voice to get the trigger words to be heard. Then the other speakers pickup and response faster than the home max .. This is where the problems start.

I've now turned the sensitivity down as low as possible on the nest audio speaker pair and the home hub. This seems to have worked at the moment.. More testing of different scenarios to find out if it's cured properly.

Voice commands seems to quite accurate at the moment, so hopefully it's working as it should....

Strange thing is nothing has been changed, nothing new added, 

Hub max started glitching so a full factory reset ( 9 attempts + other ,removing from , set up another home etc ) and a lot of emails from Google help techies and a quiet update before it all settled down and the camera started to work..

[Dan_A]

Hi Bigholty,

Hats off to you! I'm glad that you're able to work this out. As we got our resolution here, I'm going to mark this one as resolved and will be closing this thread after 24 hours. Please feel free to open up a new thread if you have other questions or concerns.

Cheers,

Dan