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Home hub screen burn in

Martyn2
Community Member

Recently I've notice that my screen has lines going through it and screen is very faded. What has happened ?

8 REPLIES 8

JillG
Diamond Product Expert
Diamond Product Expert

Hi @Martyn2 

You can try a full factory reset and see if that helps. If it is out of warranty Google support won't likely be able to replace it if the hardware is failing.

Azarco
Community Specialist
Community Specialist

Hey there,

 

I appreciate your assistance, JillG!

 

Martyn2, did resetting your Google Nest Hub work? If not, could you send some pictures so we can have a better view of what's happening on your Nest Hub's screen? 

 

Best,

Alex

Martyn2
Community Member

Hi there yes I've done a factory reset and it still does it. can see the in picture20221009_193533.jpg

 

 

Azarco
Community Specialist
Community Specialist

Hey Martyn2,

 

Thanks for the update. We'd be happy to take a look into this for you. Could you provide the cast firmware and software version of your Nest Hub? Then, fill out this form and let us know once you're done.

 

Best,
Alex

Martyn2
Community Member

Cast firmware 1.62.312297

Software versions 48.41.32.466204089

Azarco
Community Specialist
Community Specialist

Hello there,

 

Thanks for that information. Have you had the chance to fill out the form? 

 

Regards,

Alex

Martyn2
Community Member

Hi there yes I have just done it 

Azarco
Community Specialist
Community Specialist

Hey Martyn2,

 

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.


Best,

Alex