10-04-2022 12:32 PM
Recently I've notice that my screen has lines going through it and screen is very faded. What has happened ?
10-04-2022 06:56 PM
Hi @Martyn2
You can try a full factory reset and see if that helps. If it is out of warranty Google support won't likely be able to replace it if the hardware is failing.
10-09-2022 09:03 AM
Hey there,
I appreciate your assistance, JillG!
Martyn2, did resetting your Google Nest Hub work? If not, could you send some pictures so we can have a better view of what's happening on your Nest Hub's screen?
Best,
Alex
10-09-2022 11:37 AM
Hi there yes I've done a factory reset and it still does it. can see the in picture
10-09-2022 12:23 PM
Hey Martyn2,
Thanks for the update. We'd be happy to take a look into this for you. Could you provide the cast firmware and software version of your Nest Hub? Then, fill out this form and let us know once you're done.
Best,
Alex
10-09-2022 01:02 PM
Cast firmware 1.62.312297
Software versions 48.41.32.466204089
10-10-2022 01:50 PM
Hello there,
Thanks for that information. Have you had the chance to fill out the form?
Regards,
Alex
10-10-2022 02:12 PM
Hi there yes I have just done it
10-10-2022 03:16 PM
Hey Martyn2,
We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
Best,
Alex