Home mini 1st gen not working

[claireb707]

My home mini has stopped responding, cannot connect it to wifi, am unable to factory reset, have also tried a fix on google support page unplugging 11 times but nothing has worked.  If I press and hold the factory reset button I get an orange light that changes to green and then the 4 white lights appear but then nothing.

Firmware 1.56.309385

I have another mini which is working fine and have swapped the cables over so its not the cable. I also have a home which is working fine, just this one mini

[RXShorty]

Hi @claireb707 

Sorry to hear you are having issues with your Google Mini.
After factory resetting the device did you try setting it up with the Google Home app?
Could you please verify you also have deleted the Nest mini in your current Google Home so it will pop up as a new device? 🙂

[claireb707]

Yes tried setting it back up, cant be found, and yes deleted it first

[claireb707]

I dont get any sounds on the mini when resetting it, its gone quiet

[RXShorty]

Hi @claireb707 

Maybe the microphone button is switched so it won't listen to commands?

I noticed you are using iOS, could you check if you have iCloud private relay enabled?
This could cause some issues when searching for a new device within the Google Home app. 

[claireb707]

microphone is switched on (it hasnt changed since before it stopped working)

does the icloud  private relay need to be on or off - its not a feature Ive come across before (didnt know it was there)

[RXShorty]

Hi @claireb707 

Please disable it. It somehow interferes with some Google devices set up.

[Muddi]

Hey claireb707,

Thanks for sharing details about the issue here. I appreciate @RXShorty for helping. Since all troubleshooting steps have been exhausted, please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done.

Cheers,

Muddi

[claireb707]

filled it in, thanks 🙂

[Princesss]

Hi Claire,

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

Princess

[claireb707]

It was off, will leave off