Home mini connectivity.

[Jacko71389]

Hi, I try to start My home mini and I get to the point where it asks me to enter my WiFi password, but then it shows a pop up day could not connect to Google device and sends me back to the home screen of the app. What do I do?

[Azarco]

Hey Jacko71389

Thanks for reaching out — let's see what's going on with your Google Home Mini.

A few questions — is your Home Mini within 15 to 20 feet (5 to 6 meters) away from your router? Also, is it the first time you're setting it up?

Give these steps a try:
 

• Make sure your phone is connected to the same network where you want to connect your Home Mini.
• Uninstalling and reinstalling your Google Home app. 
• If you're using an iOS device, make sure Local Network Access is turned on for the Google Home app and
• Bluetooth is enabled on your phone.
• Reboot your router and devices to refresh the connection.
• Toggle the Wi-Fi off/on on your set up device. 
• Reset your Home Mini.

Looking forward to your response.

Best,

Alex

[Azarco]

Hey Jacko71389,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Cheers,

Alex

[Azarco]

Hey Jacko71389,

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex